‒ Define the scope of activities and/or translate business requirements, establish a set of operational objectives or translate operator requests, as well as set or contribute to the definition and review of the annual budget in order to create a clear framework for external partners to contribute to achieving the client’s goals.
‒ Define contractual key performance indicators (KPIs) in agreement with operators, compare and adjust indicators to the set objectives, and negotiate the application of financial penalties between operators and partners to meet the objectives and enforce contract clauses.
‒ Define and monitor the budget within your area of activity, regularly report on the results of various partners to provide sufficient information to management and operators on the progress and evolution of projects, and make necessary adjustments.
‒ Develop and maintain contact with partners, facilitate collaboration between partners, operational teams, and/or operators, resolve any issues or conflicts, and, if necessary, initiate process adjustments to establish a long-term relationship and thus achieve the client’s goals.
‒ Draft and (re-)negotiate the technical annexes of contracts between the operator and the partner(s), in collaboration with the purchasing department, propose any necessary modifications, and ensure the follow-up and implementation of the contract to guarantee that agreements between partners and operators meet various needs.
‒ Participate in tenders (managed by the purchasing department), in collaboration with other departments, by preparing documentation, defining operational needs in agreement with operators, analyzing responses, answering applicants’ questions, challenging the proposed costs and solutions relative to the requested services, and presenting the results to management to assist in selecting the external partner.
‒ Participate in the definition of operational processes, implement them, and propose possible improvements in collaboration with other departments, as well as intervene in case of problems to promote cooperation and ensure the best possible working conditions.
‒ Stay constantly informed of developments in the field, update your knowledge according to new developments, and advise other departments on operational needs to maintain credibility by offering a service that is consistently based on up-to-date knowledge.
ADDITIONNAL INFORMATION
- Candidates with NL/EN and FR/EN. One of the 2 national languages is a must + good EN
- Location: Brussels, twice/week.
Operational management of the external partner:
- responsible for managing external partners on an operational level based on negotiated contracts.
- Accountability for achieving objectives related to budget, resources and timing.
- Relationship Management with partners and internal parties.
- Performance management of the partner (KPIs, Quality): defines and reviews the quarterly/yearly plans and ensures implementation and follow-up in line with quality, timing and financial objectives.
- E2E transversal approach within the company to coordinate the operational teams.
Contract management: included in the Partner Management role.
- Scope and related to technical clauses
- Other Contracts terms by buyer/procurement.
- Forecast and Operational planning: part of the Project Manager role not in Partner Management.
Continuous improvement: explicit checks (quality and financials).
- Partner Manager is responsible to manage external partners on an operational level based on negotiated contracts.
- Partner Manager is accountable to respect requirements in terms of objectives, budget, resources and timing.
Other key responsibilities:
- Commercial assessments, negotiations.
- Relationship management (Partner, Internal): including UBCs, RFQs
- Partner performance (KPIs on quality, volume, budget, LDs).:Customer satisfaction
Not responsible:
- Project Management
- Contract management
- Operators ordering system management (Item creation, PO creation, PO follow-up)
- Budget Actuals follow-up: actuals, forecast, landing (should be taken by the Business owner)
- No market scan.
- No IT implementation or financial analysis.